Claims and Complaints

Our team of experienced vets is on hand

The VDS team have many years of experience working at the coalface of veterinary practice, so we know that receiving a complaint or claim is distressing, and we understand the challenges that you and your veterinary team face in your working life. Whether you're looking for advice or you have a specific problem, we're with our members every step of the way.

Need to talk something through?

We're here to listen and help. Whether you're worried about a claim, have received correspondence from your regulator, need guidance on handling an unexpected incident or complaint, or if you have a question about your policy, you can call or email us in strictest confidence. Our claims and advice team are available between 9am to 5pm, Monday to Friday. You can also let us know about a complaint or claim by using our Contact form, or by emailing admin@thevds.co.uk.

Support and Guidance

This claims and complaints hub provides proactive information around managing complaints and support with what to expect if you contact us for advice or go through the claims process.

I've received a complaints

What to do if you receive a complaint

I need to draft a response

Writing a response to a complaint

Journey of a claim

Key stages of a claim or complaint

VDS Training Services Limited (trading as VDS Training) is a wholly owned subsidiary of The Veterinary Defence Society.

The content and services offered by VDS Training Services Limited are not regulated by the Financial Conduct Authority, the Prudential Regulation Authority or the Central Bank of Ireland.