News

Supporting a colleague who has made a mistake

We consider how one might support a colleague who might be struggling with the emotional and the (perceived) reputational repercussions of making a mistake.

The role of communication in mistakes

Something goes wrong. A mistake is made. A complaint is lodged or potentially a claim is filed. But the impact of poor communication can have a far wider impact...

© The Veterinary Defence Society Limited 2021. Registered Office: 4 Haig Court, Parkgate Industrial Estate, Knutsford, Cheshire, WA16 8XZ. Registered in England and Wales no. 2159441. Registered Office: 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2. Registered in Ireland no. 909190. The information and content of this website is intended for registered veterinary surgeons and registered veterinary nurses operating in the United Kingdom and the Republic of Ireland only. The Veterinary Defence Society Limited (trading as VDS Insurance) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The Veterinary Defence Society Limited (trading as VDS Insurance) is regulated by the Central Bank of Ireland as a branch in Ireland.