News | The Veterinary Defence Society

The importance of the whole practice team in client communication

How you communicate in practice plays a central role not just in clinical outcomes but how you experience your workplace.

VetSafe: Learning to Build Safer Systems

Elly Russell, VDS Training Consultant and PhD researcher, explores what we is meant by 'systems-thinking'.

Supporting a colleague who has made a mistake

We consider how one might support a colleague who might be struggling with the emotional and the (perceived) reputational repercussions of making a mistake.

Is talking to clients about money your pet hate?

Does talking about fees with your clients make you feel uncomfortable? We consider some options and skills that can be used in practice.

The remarkable Aleen Cust (1868-1937)

We look back at the life of a woman who forged a pathway for female veterinarians to follow.

Reframing veterinary communication

Jess Gillon talks to Elly Russell about her recent research on the ‘messy details’ of veterinary communication.

Mistakes and Reputational Damage within the Veterinary Profession

Catherine Oxtoby talks to Julie Gibson about mistakes in veterinary practice and reputational repercussions.

Blog Post: Handling Online Complaints

Read this blog for the VDS's guidance on what to do - and what not do - when responding to negative comments online.