News | The Veterinary Defence Society

The importance of the whole practice team in client communication

How you communicate in practice plays a central role not just in clinical outcomes but how you experience your workplace.

VetSafe: Learning to Build Safer Systems

Elly Russell, VDS Training Consultant and PhD researcher, explores what we is meant by 'systems-thinking'.

The role of the veterinary professional on social media

Good practice, key things to consider when posting online and support and resources available.

How VDS Can Help with RCVS CPD Requirements for Vets and RVNs

Read this blog to understand how your VDS membership can help you meet your RCVS CPD requirements.

How VDS can help with VCI CVE Requirements for Vets and RVNs

Read this blog to understand how your VDS membership can help you meet your VCI CVE requirements.

Is talking to clients about money your pet hate?

Does talking about fees with your clients make you feel uncomfortable? We consider some options and skills that can be used in practice.

The remarkable Aleen Cust (1868-1937)

We look back at the life of a woman who forged a pathway for female veterinarians to follow.

Reframing veterinary communication

Jess Gillon talks to Elly Russell about her recent research on the ‘messy details’ of veterinary communication.

Mistakes and Reputational Damage within the Veterinary Profession

Catherine Oxtoby talks to Julie Gibson about mistakes in veterinary practice and reputational repercussions.

Blog Post: Handling Online Complaints

Read this blog for the VDS's guidance on what to do - and what not do - when responding to negative comments online.

The Medical Checklist

Nurses have long been advocates for their patients. They can directly influence patient outcomes and contribute to culture change in organisations, demonstrated by the story of the original medical checklist.

We Need to Talk about Mistakes

In human medicine, clinicians are fearful to speak about mistakes. They are concerned about apologising to patients for fear of liability and frightened about losing the trust and respect of their colleagues.