Cautionary Tales

Missing Link

Picture the scene; a full waiting room, Mrs Fromage's Great Dane, Winston, helping himself to the dog treats from the reception desk, Mr and Mrs Wild's triplets staging an impressive re-enactment of the Battle of Agincourt... | 3 min read

Lurking beneath the surface

As he squinted in the sunlight of a fine June afternoon, Eric quietly marvelled at the sums of money people were still prepared to pay for top quality horseflesh. Even though the 'lockdown madness' increase in horse prices... | 3 min read

To Be Informed or Not To Be Informed?

"whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune or stick thy head under thy pillow to mask the heartache and the thousand natural shocks that come from the shrill tones of thine on-call mobile" passed through Bill's mind at 2am... | 3 mi

Physeal Chaos

Alexa, still reeling from the school run, was perusing her morning’s appointment list whilst cradling a mug of ‘builders’. The anxiety of the predictable early morning rush was ebbing, not least because her partner had offered... | 3 min read

Articles and Updates

What To Do If...

Our Claims and Membership team answer some common scenarios faced by our members, including what to do if you're attending an event or show that needs a higher Indemnity Limit, and what to do if RCVS/VCI/VMD/DAFM inspectors arrive at your practice... | 2 min read

The Pitfalls of Animal Health Certificates and How to Avoid Them

With summer holidays fast approaching, your thoughts may be on sunnier climes, laying on a beach, sipping on cocktails. Your clients are having the same thoughts, only they've factored in sharing walks with their favourite four-legged friends... | 2 min read

Webinar Series: Take Action Towards Positive Change in Practice

Together with BVA, VDS Training are delivering a free webinar series covering a range of bite-size topics as part of the 'Good Veterinary Workplaces: Taking Action' initiative. The webinars are every month until September 2023 on Wednesday lunchtimes... | 1 min read

The Role of Communication in Coping with Complaints

Communication plays a critical role in how we respond to complaints and to help offer some guidance on this topic, Elly Russell, VDS Training Consultant, vet and PhD researcher, shares her top tips on how to communicate with yourself, your clients, and your teams when a complaint arises... | 2 min read

We've Gone Green... Changes made to achieve our Green iiE accreditation

The VDS is proud to have now achieved iiE's highest level of accreditation, Green. Find out more about how we measured and reduced resource use in 2022 and how our members are doing their part too! | 1.5 min read