The Role of Communication in Coping with Complaints
Communication plays a critical role in how we respond to complaints and to help offer some guidance on this topic... | 2 min read
Together with BVA, VDS Training are delivering a free webinar series covering a range of bite-size topics as part of the 'Good Veterinary Workplaces: Taking Action' initative.Take Action Towards Positive Change in Practice | 1 min read
The webinars are every month until September 2023, all on Wednesday lunchtimes, and are a great chance to gain some CPD whilst engaging with inspiring and influential speakers who will give a brief TED-style talk, followed by discussion and reflections. Topics already covered include complaints handling, creating psychological safety in practice, shaping practice culture as a team and perfectionism. You can view recordings of each webinar on the VDS Training website. 'That's not ok... How do we handle racism, discrimination and unacceptable behaviour?' with Navaratnam "Theeb" Patheeban (BVEDS) Wednesday 19 July at 1pm BST | Register nowThe next webinar
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More from the Summer newsletter...
We've Gone Green... Changes made to achieve our Green iiE accreditation
Find out more about how we measured and reduced resource use in 2022 and how our members are doing their part too... | 1.5 min read
Missing Link
Picture the scene; a full waiting room, Mrs Fromage's Great Dane, Winston, helping himself to the dog treats... | 3 min read
