What To Do If...?

What To Do If...? | 2 min read

Continuing our ‘What to do if’ series, our Claims and Membership team answer some common scenarios faced by our members.

In addition to one-to-one support provided by our Membership and Claims teams, VDS members will also find Advice Notes, FAQs and other helpful resources on our website. To access these, you will first need to log in or register online, using your VDS Membership Number and your VDS Practice Number.


1) RCVS/VCI/VMD/DAFM* inspectors have contacted your practice and asked to speak to you

  1. If you are asked for an interview our advice is to be courteous and helpful but avoid any informal discussion, even over the phone.
  2. Ask about the purpose of the investigation or interview and to whom it refers. Reserve all further discussion until the interview.
  3. Ask to receive questions in writing, prior to the appointment.
  4. Do not be rushed into agreeing to an early interview date as whilst the issue under investigation will not be trivial, it is highly unlikely there will be a genuine need for urgency, and you may need time to prepare and collate any relevant documentation and records.
  5. Contact the VDS for advice.

2) You’re a locum only doing sporadic work

The VDS Policy has various part time options starting from as low as up to 1 day per week, which can be adjusted up and down throughout the year as the quantity of work you do changes. To discuss your specific circumstances, call us on +44 (0) 1565 652737 or email admin@thevds.co.uk and ask to speak to one of our Membership vets, and/or read the locum and subcontractor advice notes on our website.

3) RCVS/VCI/VMD/DAFM* inspectors have arrived at your practice and are asking for entry

RCVS, VCI and the VMD do not have automatic right of entry to your practice premises. On the rare occasions that they turn up unannounced, we recommend that you:

  1. Ask them to identify themselves and the capacity in which they act
  2. Ask them to clarify the purpose of their visit
  3. Politely ask them to take a seat in the waiting room or in their car whilst you contact the VDS for advice
  4. Contact the VDS.

4) You're attending an event or show that needs a higher Indemnity Limit

There may be times when you need to attend an event such as a horse or agricultural show populated with highly prized and expensive animals. In this case you may wish to apply for a Special Event Indemnity Uplift, which allows us to increase your Policy Indemnity Limit for any claims related to a specific event during specific dates. It also provides an Extended Reporting Period of 6 years for any claims that may come in at a later date relating to your work at that event. Please don’t leave it until the day before to make this request in case of any delays or additional questions that mean you may be left uncovered. A week’s notice before the event should give enough time to set you up.

*Royal College of Veterinary Surgeons (RCVS), Veterinary Council of Ireland (VCI), Veterinary Medicines Directorate (VMD) and Department of Agriculture, Food and the Marine (DAFM)


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